Frequently Asked Questions


For any request for modification or cancellation of order, we invite you to contact our customer service.

We will do what is necessary to satisfy your request, but we cannot guarantee the modification of your order once it has been placed.

Our customer service is available Monday to Friday, 10 a.m. to 6 p.m.

To contact us:

or via our contact form

Check your spam, the order confirmation email may be there.

Otherwise please contact us: or via our contact form .

Mastercard, Visa, Apple Pay...

The customer account

The customer account will allow you to be kept informed of new launches, exclusive offers and all our news.


If you hesitate between two sizes, we advise you to select the smaller of the two.

Example: You hesitate between 38 and 39, choose 38.

You can also consult the size guide .

If once received the size is not suitable, you have 30 days after the delivery date to exchange your product.

To learn more about caring for your EVI sneakers, please see the Care Guide .


Once your order has shipped, it will be picked up by the carrier and you will receive a shipping confirmation email with delivery information and a link to track your order.

For any changes to your delivery details, please contact us at the following address: or via the contact form

Returns and exchanges

To learn more about the conditions of returns and exchanges, please consult our Guide to returns and exchanges

If you wish to return or exchange a product, please contact us by e-mail at or via the contact form and provide us with the details of your order, including your order number and the Product Name.

You have 30 days from the date of delivery to return or exchange a product, provided that it is in perfect condition and in its original packaging.

Need help ?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.