Returns and Exchanges
At EVI, we are committed to providing our customers with quality products and exceptional service.
If for any reason you are not satisfied with your purchase, we are happy to offer you the opportunity to return or exchange your products.
You have 15 days from the date of delivery to return or exchange a product, provided that it is in perfect condition and in its original packaging.
If you wish to return or exchange a product, please contact us by email at contact@evi-shoes.fr or via the contact form and provide us with the details of your order, including your order number and product name.
If the product you wish to exchange is not available in stock, we will offer you a credit for future use on the evi-shoes.fr website or a refund or exchange for another product of equivalent value.
If there is a problem with your order, please contact us as soon as possible so that we can resolve the issue and provide you with a satisfactory solution.
All returns will be made to the following address: 1 rue du dauphin, 38300, Bourgoin-Jallieu.
We are committed to customer satisfaction and will do everything possible to meet your needs.
Thank you for your trust in EVI and for choosing to wear our products.