1. Presentation of the company

EVI is a French company specializing in the manufacture and sale of leather shoes, whose head office is located at 13bis rue Pontcottier, 38300 Bourgoin-Jallieu. The company has a share capital of €4,608 and is registered under SIRET number 92204355900017. (IDU - Refashion: FR384126_11WVON)


2. Products

 

The products offered are those listed on the website www.evi-shoes.fr. They are available for sale by order and pre-order.

Each product is presented on the site with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, SAS EVI cannot be held liable. The photos and texts illustrating the products are not contractually binding. SAS EVI may, due to its suppliers, be required to deliver to the customer an item of composition slightly different from that described but in any case of equal or superior quality to the item ordered.


3. Orders


The customer can place an order on the company's website www.evi-shoes.fr. The order will be considered final after payment has been validated by EVI. EVI reserves the right to refuse any order for legitimate reasons.


4. Price


The prices appearing on the site are expressed in euros (€) and include all taxes (TTC), taking into account the value added tax (VAT) applicable on the day of the order. EVI reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the customer.

International :Return costs, as well as any applicable duties and customs taxes, are the responsibility of the Customer and will not be refunded


5. Payment


Payment can be made online by bank cards (CARTE BLEUE / VISA / MASTER CARD / AMERICAN EXPRESS / APPLE PAY/ SHOPPAY/ KLARNA ) The order will be validated after confirmation of payment by the company EVI.


6. Delivery


EVI undertakes to ship the products within an average of 48 to 72 hours after the order has been confirmed. In the case of a pre-order, the delivery time is indicated on the description sheet of each product. Shipping costs are free for all deliveries in mainland France with the carriers chosen by EVI (such as UPS, Chronopost, Colissimo, etc.). The customer will be informed by email of the shipment of the order and its tracking number.


7. Pre-order


The customer may pre-order products that are advertised as available for pre-order on the website www.evi-shoes.fr. Pre-orders are subject to these General Terms and Conditions.

The start and end dates of the pre-order period are specified on the evi-shoes.fr website. The customer will be informed of the estimated delivery date upon pre-ordering via the product sheet. Delivery times may vary depending on the end date of the pre-order period and product availability.

8. Gift cards

Conditions of use for virtual gift cards:
Virtual gift cards issued by EVI are sent by email to the address provided at the time of purchase and can only be used on the website www.evi-shoes.fr . Virtual gift cards cannot be used to purchase other gift cards and are neither refundable nor exchangeable for cash.


Validity of virtual gift cards:
Virtual gift cards are valid for 12 months from the date of purchase, unless otherwise stated. After this period, they cannot be used and no refunds will be issued.

Use and safety:
The purchaser is responsible for the accuracy of the information provided when purchasing a virtual gift card, including the recipient's email address. In the event of loss, unauthorized access, or fraudulent use of a virtual gift card, EVI cannot be held responsible once the card has been sent to the specified email address.

Fraud and misuse:

Any attempt at fraud, misuse, or illegal use of a virtual gift card will result in the cancellation of the card and associated orders, with no refund available. EVI reserves the right to block any virtual gift card or order if fraudulent or illegal activity is suspected.

Claims and Chargebacks:


In the event of a dispute related to the purchase of a virtual gift card, the buyer must contact SAS EVI directly. Virtual gift cards, once activated and used, cannot be charged back or refunded after use. In the event of an attempted abusive chargeback, EVI reserves the right to block use of the card and take the necessary measures to recover the funds.

Sending and receiving:
Virtual gift cards are typically delivered by email within a few hours of payment validation. If a technical issue causes a delay in the delivery of the virtual gift card, the buyer is encouraged to contact EVI customer service to resolve the issue.

 

8. Returns and exchanges


In accordance with the legal provisions in force within the European Union, the Customer has a period of fourteen (14) calendar days from the date of delivery of his order to request an exchange or return.

Terms :

  • The Products must be returned in perfect condition , unworn , in their original packaging and accompanied by all possible accessories.

  • Any Product that is damaged, incomplete, soiled or has clearly been worn cannot be accepted and will be returned to the Customer at their expense.

Exchanges:

  • EVI accepts exchanges of Products subject to availability in stock.

  • If an exchange is not possible (out of stock), a refund will be made using the same payment method as that used when ordering.
  • For an exchange to a different model or color, EVI reserves the right to ask the Customer to place a new order, after return and validation of the initial Product.

Return costs:

  • Metropolitan France : Return costs for an exchange are the responsibility of EVI (return label provided).

  • European Union outside France : Return costs are the responsibility of the Customer.

  • Outside the European Union : Return costs, duties and possible customs taxes are the responsibility of the Customer and will not be refunded.

Procedure :

The Customer must submit their return or exchange request via the returns portal or by email to contact@evi-shoes.fr , indicating:

  • The order number

  • The article concerned

  • The size and/or model desired for the exchange

EVI will confirm return shipping instructions and times.

Time limit :

  • The exchange will be processed within a maximum of 30 days after receipt and validation of the returned Product.

  • In case of reimbursement, this will be made within 30 days from receipt of the return validated by our quality department.


9. Liability and warranty

EVI cannot be held liable for any direct or indirect damages, such as loss of data, loss of profits or any other loss, resulting from the use of the website or products purchased on it.

However, in the event of non-conformity of the products delivered, EVI undertakes to replace or reimburse the products concerned, in accordance with the legal provisions in force.

 

10. Intellectual Property

All elements of the evi-shoes.fr website, whether visual or audio, are protected by copyright, trademarks, or patents. They are the exclusive property of EVI. Any total or partial reproduction, modification, or use of these elements without prior authorization from EVI is strictly prohibited and constitutes an infringement.

 

11. Dispute Resolution

In the event of a dispute between EVI and the customer, the parties undertake to seek an amicable solution.

In the absence of such a solution, the dispute will be submitted to the competent courts in accordance with the rules of common law.

 

12. Modification of the T&Cs

EVI reserves the right to modify these general terms and conditions of sale at any time. The applicable conditions are those in effect on the date of the order.

 

13. Personal data

EVI is committed to protecting the personal data of its customers and to complying with current legislation regarding the protection of personal data.

The data collected during the order is necessary for processing the order. It is kept for a period strictly necessary for order management and the commercial relationship.

The customer has the right to access, rectify, oppose and delete their personal data, in accordance with current legislation.

*see privacy policy.

 

Legal information:

EVI is a simplified joint-stock company with a capital of €4,608, registered in the Vienne Trade and Companies Register under number 922 043 559.

Its head office is located at 13bis Rue Pontcottier, 38300 Bourgoin-Jallieu, France.

Language of the T&Cs:

These General Terms and Conditions are written in French. In the event of a translation of the General Terms and Conditions into another language, only the French version will be authoritative in the event of a dispute.

We hope that these general conditions of sale meet your expectations and that you can therefore make your purchases with complete confidence on our website.

For any questions regarding our General Conditions of Sale, do not hesitate to contact us .