Order
Where to Place an Order
Orders can only be placed through our official website evi-shoes.fr or with our authorized retailers.
Order Confirmation
Once your order is confirmed, you will receive a summary email specifying the selected products, their price, any applicable delivery charges, and the delivery address.
Modification or Cancellation
Once the order has been confirmed and sent to our workshop for preparation, modifications or cancellations are no longer possible.
Order Refusal
We reserve the right to refuse any order in the event of suspected fraud, a previous dispute, or non-compliance with our general terms and conditions of sale.
Payment
Accepted Payment Methods
Bank cards: Visa, Mastercard, American Express
Apple Pay, Google Pay, PayPal
Payment in instalments with Klarna
Payment Security
All transactions are secured through our certified payment provider and encrypted to protect your banking data.
Delivery
Delivery Countries
We deliver to mainland France, throughout the European Union, and internationally.
Fees and delivery times vary depending on the destination and chosen delivery method.
Delivery Times and Fees
Shipped within 48 business hours after order confirmation.
Mainland France
Standard: 2 to 4 business days – Free
Express: 1 to 2 business days – €9.90
European Union
Standard: 4 to 7 business days – €6.90
Express: 1 to 3 business days – €14.90
International
Delivery time: 5 to 10 business days (varies depending on destination)
Rates: automatically calculated at checkout according to the country and selected delivery method
Delivery Methods
Standard delivery to home or pickup point (depending on destination)
Express home delivery
More Information
The indicated delivery times are calculated from the shipment of the order.
A shipping confirmation with a tracking number will be sent by email.
For France and the European Union, no customs duties apply: prices include VAT and all applicable taxes.
For orders outside the European Union, customs duties and taxes may apply according to the legislation of the destination country.
These are the responsibility of the recipient and are collected by the carrier upon delivery. The amount varies depending on the country and the value of the order.
Returns & Exchanges
Timeframe and Conditions
You have 14 days from the delivery date to request an exchange or return.
Products must be in new, unworn condition, and in their original packaging with all accessories included.
Any product that is damaged, incomplete, or shows signs of use may be refused by EVI.
Size Exchange – France and European Union
Items purchased may be exchanged free of charge for the same model in a different size, subject to availability.
Returns are free for all orders delivered to mainland France and the European Union.
Once the item has been returned and approved by our quality control, we will proceed with the shipment of the new size.
Size Exchange – Outside the European Union
Exchanges are possible, but return costs, as well as any applicable duties and customs taxes, are the responsibility of the customer.
It is essential to declare the package as a 'goods return' to avoid any customs clearance issues.
Any customs clearance fees charged to EVI may be deducted from the refunded amount.
Procedure
For a size exchange or a return, submit your request through our dedicated portal: Returns Center
specifying the order number, the model, and the desired size.
We will provide you with the instructions and, if applicable, the return label.
Processing Times
Exchanges and refunds are processed within a maximum of 30 days after receipt and approval of the returned product by our quality control team.
Manufacturing & Materials
Manufacturing
All our sneakers are handcrafted by skilled artisans in France, in the Auvergne-Rhône-Alpes region.
Each pair is the result of traditional know-how, passed down and mastered in workshops specialized in high-end footwear.
From cutting to final assembly, every step is carried out with precision to ensure a durable, perfectly finished product.
Due to this artisanal manufacturing process, slight variations or irregularities may occur from one pair to another. They are an integral part of the unique character of each model and should not be considered defects.
Materials
The leathers we use are selected for their origin, mainly from livestock intended for food production or from recycling channels.
We favor European tanneries located in Italy, Spain, and France, recognized for the quality of their processes and their compliance with environmental standards.
All our leathers come from responsible sourcing: certified by the Leather Working Group (LWG) for their traceability and controlled impact, or from upcycling, such as our salmon leather.
Care
Cleaning
Gently brush your sneakers with a soft brush to remove dust.
Use a slightly damp cloth to clean smooth areas.
Do not machine wash.
Protection
To protect your sneakers, apply a waterproofer suitable for leather and/or the specific materials used on the model.
Store them away from humidity and direct light, in the provided woven cotton dust bag and/or the EVI box.
Use a shoe tree or the provided paper to help preserve their shape.